Security Policy

Last Updated: 27 NOV 2025

At VPNServerHub, security is the foundation of our VPN infrastructure and services.
We are committed to protecting your data, maintaining system integrity, and ensuring secure, anonymous, and private access to the internet.

This Security Policy describes the steps we take to safeguard our systems, applications, users, and data.

1. Security Principles

We follow the following core principles:

  • Zero Activity Logging

  • Strong Encryption

  • Minimal data collection

  • Secure infrastructure

  • Continuous monitoring

  • Proactive vulnerability management

2. No-Log Infrastructure

We maintain a strict No-Log Policy, meaning:

  • We do not store browsing history

  • We do not store DNS queries

  • We do not store connection timestamps

  • We do not store assigned IP addresses

  • We do not track network activity

Our VPN servers are configured to operate without activity logs.

3. Encryption Standards

Your VPN traffic is protected using modern, secure encryption protocols:

WireGuard

  • ChaCha20 encryption

  • Modern, minimal, highly secure design

  • Fast and resistant to attacks

V2Ray / VMess / VLESS

  • AEAD encryption (secure & efficient)

  • TLS-based secure connection

  • Obfuscation to bypass censorship and deep packet inspection (DPI)

We continuously update our encryption standards to ensure maximum security.

4. Secure App & API Communication

All communication between:

  • Mobile apps

  • Desktop apps

  • Browser extensions

  • Dashboard

  • Backend API

is secured with HTTPS/TLS 1.2+ ensuring data is encrypted in transit.

We utilize:

  • Certificate pinning (where applicable)

  • HSTS (HTTP Strict Transport Security)

  • Encrypted tokens for session management

5. Server Security

We deploy strict protection measures across all servers:

  • Firewall restrictions

  • DDoS mitigation

  • Root-level access restrictions

  • Regular security patches

  • Isolated environment per region

  • IP masking for user anonymity

  • Constant performance and security monitoring

VPN servers do not store logs, customer data, or sensitive information.

6. Access Control & Authentication

To protect user accounts, we implement:

  • Encrypted password storage

  • Rate limiting for login attempts

  • Device-based usage monitoring

  • API-level authentication tokens

  • Admin dashboard protected with 2FA (if enabled)

Only authorized team members can access critical infrastructure.

7. Data Protection

Although we operate a no-log VPN, minimal operational data is stored securely:

  • Account details (email, encrypted password)

  • Subscription status

  • Total bandwidth usage (not activity logs)

  • Crash logs for diagnostics (optional)

Everything is encrypted and access-restricted.

8. Vulnerability Management

We actively monitor, detect and fix vulnerabilities via:

  • Continuous server scanning

  • Automated alerts for suspicious activity

  • Regular software updates and patch management

  • Code audits for apps and backend systems

Users are encouraged to report bugs or vulnerabilities via our support channel.

9. Payment Security

All payments are processed through trusted gateways such as:

  • Stripe

  • Razorpay

  • PayPal

  • Google Play Billing

  • Apple App Store

We do NOT store card numbers or sensitive financial data.

10. Incident Response Plan

In the event of a security incident:

  1. Immediate isolation of affected systems

  2. Investigation and root cause analysis

  3. Security patch deployment

  4. Notification to affected users (if applicable)

  5. Documentation and future prevention measures

We aim to react fast and transparently.

11. User Responsibilities

For maximum security, users should:

  • Use strong passwords

  • Avoid sharing account credentials

  • Update apps regularly

  • Report suspicious account activity

Security is a shared responsibility.

12. Contact for Security Issues

If you discover a vulnerability or security flaw, please report it responsibly.

Email: Chandrakaraakash60@gmail.com