Privacy Policy

Last Updated: 27 NOV 2025

At VPNServerHub (“we”, “us”, “our”), your privacy is our top priority.
This Privacy Policy explains how we collect, use, and protect your information when you use our VPN services, mobile apps, browser extensions, website, API, and user dashboard (collectively, the “Services”).

We are committed to a strict No-Log Policy and do not track or store your online activities.


1. Information We Do NOT Collect

We never collect or store:

  • Your browsing history

  • Your online activities or traffic content

  • Websites you visit

  • DNS queries

  • Connection timestamps

  • IP addresses assigned to you during VPN usage

  • Any data transmitted through our servers

We do NOT monitor, track, or log your VPN activity.


2. Information We Collect (Minimal & Essential Only)

We collect only the minimum data required to operate our services:

A. Account Information

  • Email address

  • Password (encrypted and unreadable)

  • Login timestamps (for security & abuse prevention)

B. Subscription & Payment Data

  • Chosen plan

  • Payment status

  • Transaction ID (no banking or card details are stored by us)

  • In-app purchases handled by Google/Apple/Payment Gateway

C. Technical Data

  • Device type (Android, iOS, Windows, macOS, Browser Extension)

  • App version

  • Country of registration (not browsing location)

  • Bandwidth usage (total amount used, no activity logs)

  • Number of connected devices

  • Crash logs (if enabled)

This data ensures fair usage, bug fixing, and service optimization.


3. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Provide VPN access and server connectivity

  • Enforce device and bandwidth limits

  • Optimize server performance

  • Prevent abuse and fraud

  • Improve app reliability and security

  • Notify you of service updates or billing issues

We never use your data to sell ads, track behavior, or profile you.


4. No-Log Policy (Strict)

Our systems are designed to not store any identifiable VPN activity.

This means:

  • No traffic logs

  • No connection logs

  • No time logs

  • No IP logs

  • No activity monitoring

Your online behavior is private and cannot be linked to your account.


5. Cookies & Website Analytics

We may use basic cookies on our website for:

  • Login/session management

  • Dashboard functionality

  • Anti-fraud protections

We do not use tracking cookies for advertising.

Analytics tools may collect non-personal usage stats such as pages visited or device type.


6. Payment Processing

For paid subscriptions, payments are handled by trusted third-party providers:

  • Razorpay / Stripe / PayPal

  • Google Play Store

  • Apple App Store

These payment processors may collect limited billing details.
We DO NOT store card information or sensitive financial data.


7. Children’s Privacy

Our services are not intended for children under 18 years.
We do not knowingly collect information from minors.


8. Data Security

We use modern security practices including:

  • End-to-end encryption

  • Secure server infrastructure

  • Strict access controls

  • Encrypted database storage

  • No sharing of logs

Although no system is 100% secure, we work continuously to protect your information.


9. When We Share Information

We do not share or sell your data to advertisers or third parties.

We only share information when required:

  • To comply with legal obligations (if applicable)

  • To prevent fraud or abuse

  • With trusted service providers (hosting, payments) who follow strict privacy standards

We cannot share VPN activity logs because we do not store any.


10. International Data Transfer

Your data may be processed on servers located in different countries.
We ensure all servers follow strict privacy and security standards.


11. Your Rights

Depending on your region, you have rights to:

  • Request account deletion

  • Request your stored data

  • Update your account information

  • Opt-out of emails/notifications

To request account deletion, contact us via support email.


12. Account Deletion

Upon request:

  • Your entire account

  • All stored personal info

  • Payment history (unless required for accounting compliance)

will be permanently deleted.


13. Policy Updates

We may update this Privacy Policy periodically.
Continued use of our service means you accept the updated policy.


14. Contact Us

For privacy questions or data requests:

Email: Chandrakaraakash60@gmail.com